Elevating Employee Experience: How To Do Promotions Right

Discover how promotions can sometimes lead to employee turnover and the strategies businesses can implement to mitigate this challenge. Explore the importance of clear growth paths, continuous support, competitive compensation, and an inclusive culture.

Table of Contents

Introduction: Recognizing the Complexity of Promotions

Promotions are key milestones in an employee’s career, often seen as a reward for hard work and dedication. Surprisingly, these moments of advancement sometimes lead to employees leaving the organisation, a situation that poses a unique challenge for businesses. This complexity impacts the journey of both existing employees and potential candidates, calling for strategies that strengthen the organisation’s appeal and encourage retention. Incorporating tools like Leap Onboard can play a crucial role in this process.

Why Promotions Can Lead to Turnover

Despite being perceived as rewards for hard work, promotions can sometimes lead to employee turnover due to mismatches in expectations regarding workload, compensation, or career growth opportunities. Changes in team dynamics or company culture post-promotion can also prompt employees to reassess their fit within the organization.

The Impact of Poor Employee Experience

Losing employees post-promotion carries significant consequences, including diminished team morale, increased hiring costs, and potential damage to the company’s reputation. Recognizing and addressing these challenges is crucial for maintaining organizational stability and fostering employee loyalty.

Strategies for Effective Promotions

To counter these challenges, a comprehensive approach is essential:

  • Clear Growth Paths: Demonstrating clear career progression opportunities within the company can help employees envision a long-term future, aligning their aspirations with the organisation’s direction.
  • Continuous Support and Development: Tools like Leap Onboard are invaluable for maintaining open lines of communication and providing ongoing development opportunities, ensuring employees feel valued and supported in their new roles.
  • Competitive Compensation: Adjusting pay and benefits to reflect new responsibilities and market standards is critical to keeping newly promoted employees satisfied and committed.
  • Smooth Transition Support: Utilising Leap Onboard for sharing skill building content can help ease the adjustment to new roles, addressing the challenges of leadership and team integration effectively.
  • Inclusive Culture: Cultivating a workplace where everyone feels welcome and valued, regardless of their role, enhances employee engagement and loyalty.
  • Learning from Exits: Analysing feedback from those who leave can offer insights to improve retention strategies, making the organisation stronger and more appealing to current and prospective employees.

Leap Onboard: A Key Tool for Promoting Retention

Leap Onboard stands out as a strategic asset in managing promotions effectively. It enables the creation of personalised content that guides and supports employees through their transition, offering a platform for feedback that helps HR teams measure engagement and identify areas needing attention. By ensuring communications are relevant and supportive, Leap Onboard fosters a deeper connection between employees and the organisation.


Promotions should signify not just advancement but also the start of a new phase of growth within the same company. By addressing the challenges associated with promotions thoughtfully and providing clear paths for development and support, organisations can transform these potential turnover moments into opportunities for reinforcing commitment and enhancing the overall employee experience. Through clear communication, competitive rewards, and the effective use of tools like Leap Onboard, businesses can create a nurturing environment that encourages employees to grow and thrive within the organisation for years to come.